SESTEK, a developer of speech technologies and artificial intelligence solutions, and home technologies manufacturer Ar\u00e7elik have advanced their strategic partnership of more than 10 years to the \u201cAgentic AI\u201d level. Within the scope of this collaboration, the Knovvu Agentic AI solution has begun autonomously managing processes at Ar\u00e7elik\u2019s call centre.<\/p>\n\n\n\n
Thanks to the new-generation artificial intelligence infrastructure, approximately 50 percent of incoming requests and existing record checks at Ar\u00e7elik\u2019s call centre are now handled by this technology. Managing hundreds of thousands of calls autonomously each month, the system aims to process millions of transactions efficiently on an annual basis. Operating on a cloud-based infrastructure, the solution delivers a human-like communication experience through its natural speech capabilities.<\/p>\n\n\n\n
The system not only provides voice responses but also completes operational processes from start to finish. The artificial intelligence confirms customer requests through conversational interaction, collects address and contact details, and automatically schedules service appointments for the most suitable time slot. As a result, call centre operations for Ar\u00e7elik\u2019s various brands and product groups are coordinated from a single central platform.<\/p>\n\n\n\n
Behind the project lies a continuously learning architecture developed by more than 100 engineers at SESTEK. Carried out in close collaboration with Ar\u00e7elik\u2019s IT and customer service teams, the project involves analysing all interactions to provide continuous feedback to the system. This structure enables the platform to reduce its margin of error with each new analysed interaction, delivering an increasingly intelligent engagement model.<\/p>\n\n\n\n
FUAR HABER ONLINE<\/strong><\/p>","protected":false},"excerpt":{"rendered":" Konu\u015fma teknolojileri ve yapay zeka \u00e7\u00f6z\u00fcmleri geli\u015ftiren SESTEK ile ev teknolojileri \u00fcreticisi Ar\u00e7elik, 10 y\u0131l\u0131 a\u015fan stratejik ortakl\u0131klar\u0131n\u0131 “Agentic AI” seviyesine ta\u015f\u0131d\u0131. \u0130\u015f birli\u011fi kapsam\u0131nda devreye al\u0131nan Knovvu Agentic AI \u00e7\u00f6z\u00fcm\u00fc, Ar\u00e7elik \u00e7a\u011fr\u0131 merkezindeki s\u00fcre\u00e7leri otonom olarak y\u00f6netmeye ba\u015flad\u0131. \u00c7a\u011fr\u0131lar\u0131n Yar\u0131s\u0131 Yapay Zekaya Emanet Yeni nesil yapay zeka altyap\u0131s\u0131 sayesinde, Ar\u00e7elik \u00e7a\u011fr\u0131 merkezine gelen taleplerin […]<\/p>\n","protected":false},"author":1,"featured_media":677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sirket-haberleri"],"yoast_head":"\n